I just upgraded my Mobile Connect to V5.0.0 and can no longer connect to my SonicWall Firewall. According to SonicWall, the fix is to upgrade my firewall to the latest firmware version. Unfortunately, being the only Mac user in my organization, I am SOL.
The windows Dell Sonicwall Netextender client will connect to multiple firewalls & firmware versions. We work with multiple clients and getting them to update the firmware on their sonicwalls to make this app work is not an option. If the windows client can do it, why can’t the mac client? The logs and connection monitor are next to useless: 2017-07-14 08:34:42.977 SonicWall Mobile Connect[69737:9042559] <info> VPNConfigurationConnectionStart SUCCESS!!! 2017-07-14 08:34:42.978 SonicWall Mobile Connect[69737:9042559] <info> Status of connection ‘***': Connecting... 2017-07-14 08:36:23.696 SonicWall Mobile Connect[69737:9042559] <info> Help Menu selected 'Export Logs' 2017-07-14 08:36:23.696 SonicWall Mobile Connect[69737:9042559] <info> Exporting Logs... 2017-07-14 08:36:23.696 SonicWall Mobile Connect[69737:9042559] <info> Exporting MobileConnect.log file... 2017-07-14 08:36:23.697 SonicWall Mobile Connect[69737:9042559] <info> Exporting AvPluginLog.log file... 2017-07-14 08:36:23.698 SonicWall Mobile Connect[69737:9042559] <info> Exporting NxPluginLog.log file... 2017-07-14 08:36:42.983 SonicWall Mobile Connect[69737:9042559] <info> Status of connection ‘***': Disconnecting... 2017-07-14 08:36:42.990 SonicWall Mobile Connect[69737:9042559] <info> Status of connection ‘***': Disconnected 2017-07-14 08:36:42.990 SonicWall Mobile Connect[69737:9042559] <info> Disconnect error = 0 ((null))
I have Sierra and I can connect around 1 out of 30 times I try this. Please update this app to work in later versions of Mac OS reliably. I had to actually buy a PC laptop (I know painful, right?) so I could do my work on the server, since support for the PC version of the software seems to be much more up to date. Please pay more attention to us Mac users, and test all OS versions when creating your application. Its been months since this new version release (March 2017 I think) and nothing has been done to address this issue. If you see a problem that is consistent, address it and get a new release out promptly.
If you're having trouble using this app to connect, talk to IT and get the firmware on your SonicWall updated. I suffered with this app's inconsistent ability to connect to my company VPN through our SonicWall for a couple of years, angry that working from home always meant spending half an hour getting connected and then carefully keeping my laptop open to maintain the connection. A few weeks ago IT was reviewing this issue and found that we were several releases behind on firmware updates. They ran the updates one night (be careful, these aren't just bug fixes but additional features that will need to be reviewed - our system was down for a while due to new and more intense DPI), and suddenly I connect within seconds every time. If I forget to disconnect it before I close my laptop, the VPN now reconnects within seconds. This app has completely dropped off my radar as a tech hassle since upgrading our firmware.
I swear this app works perfectly if you just keep letting it time out, over and over again, typing in your password time after time. I get a VPN connection 100% of the time when I really stick with it. Sometimes it takes 20 minutes of focusing on this app, waiting for the username and password fields to appear, typing in my password, waiting for it to time out, and then trying again. If you repeat this for an hour, I guarantee* you’ll get through at some point. * You must spend the entire hour staring at the connection window and typing in your password repeatedly for this guarantee to apply.
Running macOS Sierra 10.12.4, VPN throughput speed is terrible! Throughput maxes out at 4kB/sec, taking 90 sec to download a 350kB file. When open, the rest of the OS runs slow also.
Like so many others, it just will not work. The computer I am sending this from is a Macbook Air running OS El Capitan. The SonicWall Mobile Connect software works perfectly. When I upgraded my 2016 MacBook from El Capitan to Sierra, this same version of SonicWall stopped working and still won’t work.
Not sure why the others are reporting issues. I’ve had no issues connecting to any of the endpoints I provide IT support for. Regularly connect to 60+ networks and this latest version has given me no issues on any of them. Currently running MacOS 10.12.4 and am running mobile connect 4.0.16 (416). Perhaps users with issues should check their firewalls and ensure they are on latest firmware. Also ensure they are using a current generation SonicWALL and not an unsupported EoL model. Only reason I have not marked 5 stars is that this version is a little slower to make the connection. Works fine once connected and also connects everytime so just a minor detail.
Most of the time this app won’t connect to the server
Prior to update, worked fine. Since update, ZERO functionality.
I installed this because one of my clients requires it. I have more complaints about this than any other piece of software I’ve ever used. First, in order to get any type of help, I need to get the product serial number from my client. Second, the software repeatedly disconnects. Tried this under 10.10 and 10.11. Tried it under Wireless & Wired connections. Tried it with a fast (300mb) cable connection. In short, this is a complete and total piece of garbage. I’ve used other VPN software packages. This one is the worst of the worst. If you are unfortunate enough to have to use this, good luck.
With version 4.0.12 I can connect to my VPN, but after the connection is made the necessary route changes are not made so my attempts to reach systems on the remote side of the VPN go nowhere. I had version 4.0.8 installed before and it worked fine. I restored version 4.0.8 after upgrading to 4.0.12 and once again the VPN connection worked fine; all routes were established. Would very much like to see a new update that restores proper functioning of the client. Meanwhile, I have to prevent another upgrade to 4.0.12 so I can stick with the working 4.0.8 version.
My computer started crashing two - four times a day after installing this app. It worked fine, it just didn’t let the rest of my computer continue to function. After several calls with our IT department we discovered that Macs have a native VPN connection tool in the networking window - go figure! Uninstalled this program and have not crashed since. It may be a fine app, but if you don’t need it, don’t use it!
This app DOES work with all software up to date: macOS 10.12.2 SonicWALL Mobile Connect 4.0.12 SonicWALL Firmware: SonicOS Enhanced 22.214.171.124-19n Apparently, though, either macOS or SonicWALL Mobile Connect does not cooperate when the default LAN IP address of both LANs are the same. The initial connection succeeds but beyond that I could not communicate with the remote network. My SonicWALL router IP is 192.168.1.1 as was my home router. When I changed my home router IP to 10.0.0.1 the VPN worked normally. With SonicWALL NetExtender on Windows it does not matter if both router IP addresses are the same.
….for Dell to fix it, guess what? It still doesn’t work on 10.12. Do you see above where it says “see…website for more information”? Well one of the Known Issues is "When run as a non-admin user, Mobile Connect is unable to add, edit or delete VPN connections.” Of course if you sudo the app, it returns "Illegal instruction: 4”. See where it says above “If you need support, please visit SonicWALL Mobile Connect Support”? Don’t waste your time: you’ll need a User name/Password to submit a service request. At this point, the only way forward I see is for Apple to buy out Dell and “shut it down”. Dell, you’re welcome to prove me wrong. Ya know how? By fixing it. (But what do you care? I’m not your customer.)
You must update your SonicWall device to the latest firmware version (in the case of the TZ 205, it is 126.96.36.199-2o) in order for this application to work. Sierra imposes more restrictive SSL requirements, and the new firmware update supports those requirements. My only beef with the application is that it doesn't save my VPN password to iCloud Keychain, so I have to manually enter it every time I connect.
Well it did work great…then I updated OSX & get SSL error…won connect. Why cant tech just work? Please update the App so it works with updated OS’s…please! Dell/Sonicwall you should be “on it” you have the resources to do better than this.
Big Hoss 13 is right if the cipher is changed to the one he lists it works great but my tech guys say that the cipher is not secure and has vulnerabilities. So the program or the new OS needs to be fixed. They changed it back because of the security risk.
80% of the time I use SonicWall it causes my MacBook Pro to completely crash and forces the OS to do a hard restart. This has proven somewhat detrimental to my productivity when working remotely.
Do NOT upgrade to Sierra if you depend on this app. It will not work and as of October 7, 2016, there is no way to fix it. This is just wonderful (/sarcasm) for those of us who work remotely. UPDATE… @Big Hoss’s fix works!! Thanks man! Sonic Wall Management Interface SSL VPN Server Settings SSL VPN Server Settings Enable Cipher Preferences —> RC4_MD5 (Not the best method, but its a band-aid)
I’ve gotten this to work once. And that was on a fresh install. Ever since then, even after reinstalling, it just crashes after attempting to connect to the server. I quite literally just switch to a Windows machine everytime I need to VPN into work. Honestly how does something so obviously broken get released?
This app has failed countless times. They haven’t even sent out an update when it’s clearly broken on the recent version of Mac.
I had the same error - an ssl error has occurred and a secure connection to the server cannot be made. Our fix was to go into the sonic wall management interface SSL VPN Server Settings SSL VPN Server Settings Make sure Enable Server Cipher Preference is checked and our cipher method is RC4_MD5 Was able to connect with the mobile connect client after that. Hope this helps.
Either this version breaks it, or its just icompatible with Sierra. Either way, I can no longer connect to anything :( SonicWALL Mobile Connect: <error> Connection failed! Error - An SSL error has occurred and a secure connection to the server cannot be made.
Does not work on SierraGM.
Having trouble connecting after the Mac Sierra update. Each time I try, I’m getting a “An SSL error has occured and a secure connection to the server cannot be made."
While trying to connect to enterprise network, I am shown a challenge question which changes everytime. The text doesnt wrap so the values on the question can’t be seen. Prevening me from connecting. Can’t give better raiting due to the lack of a working product.
Everytime I use this to connect to the office computer, Safari no longer operates but gives the blank screen of SERVER NOT AVAILABLE. As soon as i disconnect SMC, Safari comes back up.
I installed this because this is what a client uses. After using it successfully for a while, I had some sort of glitch that closed down the connection to the server. Since then, I’ve been unable to establish a connection. Through various trials and tribulations, I’ve determined the problem is likely a corrupt file on my machine, but no amount of re-installing, or running AppCleaner, or any other method has resulted in success. Given the history of this thing working, I’d have rated this a 3, but the fact that the SoniWALL Mobile Connect Support page linked to here is a bad link, and in general, I find Dell a company that is more a barrier than a benefit. If you don’t have to use this, I recommend you don’t.
Connecting within the US it seems to do its job well. But it fails to establish a proper connection from extremely remote destinations.
Annoying bug: if you close the connection window, and later want to bring it back up but haven’t fully quit the app, you need to go to the Window menu and click Bring All to Front. If the main window is closed, and someone clicks on the Dock icon to bring it back up, it should automatically re-open the window. Confusing 10+ novice users in a small office, I’m getting phone calls daily because of this.
Running version 4.0.3 on OS X 10.10.5 I can’t add a connection. Useless as is.
It used to work with secondary authentication, that no longer works. It states that it doesn’t work with iOS so it is clearly confused. We are probably going to start scrapping all out client SonicWALLs anyway since their support has gone down-hill in the past couple of years.
It worked great on OS X yosemite but after I upgraded to El Capitan, it stopped working. I am not able to connect to my VPN for work. It connects and immediately disconnects.
Introduces hundreds of miliseconds of latency vs alternative VPN connection product, making it almost useless. In this case when used on Mac OS 10.11.3 . With SonicWall Mobile Connect: 64 bytes from X.Y.Z.1: icmp_seq=0 ttl=64 time=1115.139 ms 64 bytes from X.Y.Z.1: icmp_seq=1 ttl=64 time=714.865 ms 64 bytes from X.Y.Z.1: icmp_seq=2 ttl=64 time=1039.439 ms 64 bytes from X.Y.Z.1: icmp_seq=3 ttl=64 time=1273.709 ms With competing VPN client product: 64 bytes from X.Y.Z.1:: icmp_seq=37 ttl=64 time=305.875 ms 64 bytes from X.Y.Z.1:: icmp_seq=38 ttl=64 time=305.697 ms 64 bytes from X.Y.Z.1:: icmp_seq=39 ttl=64 time=307.430 ms 64 bytes from X.Y.Z.1:: icmp_seq=40 ttl=64 time=307.513 ms It’s fascinating how bad SonicWall client software stays year after year for the Mac environment.
If you forget to shut this guy off below heading in the office beware! It jsut spools and spools until it has eaten all your RAM and starts in on your hard drive. Not only do you have to force quit the app but also the service NEAGENT. I was left with a machine that believed it only had 1 gb of space left when it really had 100. It amazes me that a bug like this can make it into the wild and for so long! It has been this way for almost a year now. Outside of that it works pretty well away from the office. I would say it connects but isn’t really connected about 25% of the time on the first attempt but disconnecting and reconnecting clears it up and from there the connection rarely drops even of the worst of hotel wifi. If not for that crazy bug I could easily give it 4/5.
Add connection - No connection. No instructions. Does a user have to be drunk to make this work?
If disconnected from a good VPN connection then connected behind the Firewall, while still runnin the application will peg the CPU a 100% causing the need to reboot. Force quitting does not do it. Other than that it works great.
Like another reviewer mentioned, there is a serious flaw in this app, at least on El Capitan. Works great at first, but after disconnecting, the app will silently start consuming massive amounts of CPU and hard drive space (over 60 GB!!!) generating a torrent of error logs. It filled my hard drive and almost crashed my system before I could figure out what was going on, kill the process and clear out the log folder. Watch out!!
When I move between networks (for instance when I go from office to home) , sonicwall mobile connect freezes my MacBookPro 11,3 OSX 10.11. it keeps burning CPU usage on 100% and doesn’t repond and I have to force quit it.
After upgrading to El Capitan, netextender stopped working. After troubleshooting it briefly a forum mentioned that still Mac Store App worked. Lo and be hold it did and got us running again after upgrades. We even have 2-factor authentication. I haven’t used it long enough to test if it crashes much, but jsut being able to connect is nice.
When it works it seems to work fine. However, one key annoyance is whenever I return to my office having used Sonicwall to VPN in from home, the process just thrashes the CPU trying to reconnect (which it can’t from our corporate network due to how our routing rules are setup). You can kill the Sonicwall app but your CPU continues to thrash (and thereby demolishing your battery life). What you need to do is go into Activity Monitor and kill the “neagent” process. Then you’ll get your CPU and fan back. Please fix this.
This client works great, but you do have to set things up porperly. I had to go through a little learning curve, but got it to work fine. First of all, your SonicWall needs to have the latest formware, or at very least something within the last year or so. This is key. You can't expect a current version of a sensitive application like a VPN client to run with old firmware on the firewall? It goes against safe VPN concepts. * I had the issue with the client not disconnecting and had to reboot my older Mac, but once I updated formware on the firewall and configured the firewall porperly, the permanent disconnting error went a way. The other thing to know is that it uses “Search Domains” for DNS on the firewall side. Without proper configuration on the firewal side, nothing will resolve correctly over the VPN tunnel. This is by design. It works perfectly once you set up proper searches. The “How To” docs are ok, but not that easy to find unless you really know what to hunt for. I admit, I lamost gave up. But once I found what I was looking for, I got it configured pretty quickly and am now convinced it’s fairly decent VPN client!
After having my staff create support tickets regarding the speed of NetExtender on OS X, I started seeking a solution- auditing bandwidth management and firewall rules on my NSA 3500, tweaking the cipher suites, ect, and the speed to bring data from the office to a remote user over SonicWall Mobile connect was always disappointing. Then I had a “what if?” and installed NetExtender client in a Windows 10 VM on the same Mac. Speedtests run through the VM/NetExtender are twice as fast as done natively through SWMC on OS X. Even old Java-needing NetExtender on OS X is faster than the shiny new App Store app. Bottom line: slow app is slow. It works, but have patience if you have to transfer files. You’re gonna be frustrated. Which basically summarizes everything around SonicWall products and MacOS.
When it works it is great, but then once every few days it freezes, requiring Force to Quit. At that point any time you try again to start it it will freeze again until your Mac reboots :( Not what you expect from a professionally developed application, especially one you depend on for day to day work.
Configurations “save”, but once you quit the app and relaunch it, they are no longer there. This is very frustrating. Aside from that major flaw, the VPN connections work for me.
Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. Buggy. And its slow.
Will frequently say its connected when the connection is lost. Pings fail to all devices on other side. Have to close, open, reconnect, rinse, repeat to get it back. Sometimes even disable wifi or restart to get the connection back again. But it always says its connected when asked to do so
When you hit the disconnect button, it just sits there spinning endlessly. Even after force quitting and launching it again, it shows that it is trying to disconnect. Only way to shut it down is to reboot the Mac.
Since upgrading to version 3.1.6, DNS does not work. I’ve tried to work with SonicWall support, but their suggestion was to use the netextender client. Prior to this version, the client worked great.